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Network security

With remote access to company data and IT systems being deployed over the Internet, it is vital to ensure your network is secured. Direct Support can help you develop a security policy in line with your working practices, including:

  • Deploying VPNs with more than one level of password protection
  • Investing in administration tools to monitor the status of all computers
  • Checking virus updates are implemented for remote workers
  • Ensuring firewall policies are set and firewalls are properly maintained
  • Facilitating remote worker back-ups

Virus protection

Viruses and worms can very quickly wreak havoc on your network, so it is crucial to install proper protection on your system to help avoid risking loss of vital data and the knock-on effects of down-time. Direct Support can advise on the best ways to protect your systems. Should the very worst have already happened, we are highly skilled in removing viruses and spyware and are able to get you up and running as quickly as possible.


A firewall is a secure barrier between your private IT system and the public Internet, it protects your network from hackers and other security threats. We can help you choose and install the right firewall for your business. A firewall requires on-going maintenance to ensure it remains secure, Direct Support can provide this service on an ad-hoc basis or as part of a service agreement.

Spam filtering

Spam is one of the most irritating by-products of the Internet Age. Email spam targets individuals with direct mail messages which are usually totally irrelevant, malicious or involve dubious "get rich quick" schemes. Spam can reduce productivity by wasting time for end users who have to filter out unwanted emails or messages. In addition, opening some of these spam emails can seriously damage your computer or cause valuable information to be passed on to third parties via the Internet.

There are several ways you can keep spam-related security risks to a minimum. Spam filters scan the contents of emails and can stop all types of email borne threats: viruses, worms, malicious macros and spam email, before the emails arrive at your computer. Your mail is simply routed through a filtering application before it gets to your mailbox.


Passwords are the usual method of protecting computer data from unauthorised access. However, they need to be chosen with care to ensure their effectiveness. We can advise on choosing effective and easy to remember passwords. There are additional methods to protect access to commercially sensitive data, such as security ID keyfobs and encryption, which Direct Support can advise on and install.

Content filtering

Businesses gain essential information and resources via the Internet. However, there is a risk of offensive and irrelevant material being accessed, reducing worker productivity and clogging your Internet bandwidth. Direct Support can advise, supply and install a variety of systems to suit various budgets that effectively "police" Internet use in your business.

  • "We have always found Direct Support to be reliable and, no matter how trivial the issues, the staff have always been very helpful and professional."

    Ann, Sports Council
  • "We have been working with Direct Support since the beginning of 2006. As a small, but fast growing PR company, we depend entirely on media and communication facilities; we have relied on Direct Support to provide an efficient and effective service that covers all our many IT needs and never lets us down. The team is friendly, only a phone call away and they always have an affordable solution. I wouldn't hesitate to recommend them and I am confident that you won't find a better service that offers everything from IT supply to IT support."

    Shannon C, PR Company
  • "I have been working with Direct Support for over a year now and have always received excellent service from everyone who works there. They offer us an end to end service, providing hardware, software and config expertise for all of our issues as they appear, be they with Windows, BlackBerry, comms. You name it, they can help. I receive sales calls from companies trying to canvass business every week and I happily turn them away."

    Rob E, Recruitment Company
  • "I have worked with Direct Support for a couple of years and never having had IT support previously, would find myself in all sorts of trouble if they weren't on hand. We are a small business yet they treat us like a Plc. I would also not describe myself as an expert in these matters but they manage to make me understand and remain patient with me when I don't. Very good value for money and there have been a few times when I know they have gone well beyond the call of duty. They know their stuff and that helps me sleep at night"

    Philip G, Management Recruitment
  • "Direct Support has been looking after my firm's computer system for the last two years and they have been excellent. Obviously since we are a small firm any problems can be very disruptive, and it has always done a fantastic job getting us back up and running as quickly as possible. I can highly recommend its services. Polite, efficient and reliable."

    Robert D, Solicitors
  • "Direct Support has been our go to IT support provider for over 5 years and we continue to value their excellent and friendly service. From supporting our staff on day to day requests, through to server deployments, networking and complex audits they have not skipped a beat."

    Kunal D, PR & Marketing
  • "We have been using Direct Support for our IT needs since the beginning of 2007 and have always been delighted with the service we receive. The engineers are efficient and highly knowledgeable, always available on the phone and visit us regularly in the office to ensure everything is running smoothly. If you're looking for value for money, local IT support, then these are the people to use."

    David M
  • "We've been working with Direct Support for a number of years now and they've proved to be great: professional, dedicated, friendly and responsive&hellp;keep up the good work (and we'll keep making you coffee and offering biscuits when you come round!)."

    Tim S, Distribution & Marketing
  • "When running a small business, you need to be able to rely on quick and affordable IT Support and that's definitely what we get when we use Direct Support in Twickenham.
    A friendly team who never find a challenge to big or too small (or too strange!) and their commitment to completing a task and the help they supply is outstanding. I would thoroughly recommend any business big or small to try them out!"

    Robyn, Professional Business Services
  • "Direct Support offer a great support service and are always available to help out at short notice as well as in the long term. The team is always friendly and helpful and will always find the best solution to our IT and communications needs. As a small business, it is essential to get support quickly and effectively – which Direct Support always offer."

    Polly D, Marketing
  • "We have received our IT support from Direct Support for several years. They provide an extremely efficient, professional and friendly service, and they are good value!"

    Rikke G, Clinic