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At Direct Support we respect your right to privacy and we understand that, as a visitor to Direct, you prefer to control your own personal information and preferences. For this reason, we may ask you to register or to provide personal information and preferences when you visit certain areas of Direct, download free software, request information, or subscribe to the Direct Support newsletter.

We will guard the personal information you share with us to ensure the content, services, and advertising that we provide on Direct are always tailored to your current, designated preferences.

When you provide Direct Support with your name (or alias), e-mail address, mailing address, or telephone number, and you do not 'opt out,' Direct Support and Direct Support representatives and affiliates may use the provided information to alert you to product upgrades, special offers, updated information, classes, new services, and other Direct Support or Direct Support information. Representatives and affiliates may include value-added resellers and authorised training partners. Beyond its representatives and affiliates, Direct Support does not offer or allow the selling of any user-provided information to third parties.

Direct Support respects the rights users give us when opting to receive e-mail communications and enforces internal policies to preserve those rights. It is our objective to retain the long-term ability to continue to communicate with our users.

If you do not want Direct Support or Direct Support representatives to contact you, you may "opt out" of this preference at any time, whether you're online or contacting Direct Support directly. As part of your preference flexibility, you'll always have the option to opt back in and have Direct Support contact you based on your previous or new preferences.

Personal information that you post to online forums is accessible by other forum participants.

If a user elects to use our "Tell A Friend" application for forwarding a Direct Support e-mail to their friend or informing a friend about our website, we ask them for the friend's name and e-mail address. Direct Support will automatically send the friend the specified e-mail or the specified website information. Direct Support will not use the friend's information to contact them in the future.